otouczelnie - Critical Ticket Ownership & Validation Management Specialist

Witamy u najbardziej innowacyjnego producenta sprzętu gospodarstwa domowego, witamy w naszym zespole!
BSH Sprzęt Gospodarstwa Domowego Sp. z o.o. jest częścią międzynarodowego koncernu BSH Home Appliances Group. Jako międzynarodowy koncern z rocznym obrotem ponad 13 milionów euro w 2016 roku, zatrudniamy ponad 60.000 pracowników i posiadamy ponad 40 fabryk na całym świecie. Produkty naszych marek spełniają oczekiwania wymagających klientów poprzez nowoczesną technologię, wyjątkowe wzornictwo oraz najwyższy komfort obsługi.

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Firma: BSH | Critical Ticket Ownership & Validation Management Specialist

Miejsce: Łódź, łódzkie

Opis stanowiska

Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements
Tracking and Escalating critical IT incidents according to the defined Service Levels
Coordinating activities with IT teams and/or external support teams to complete the incident resolution
Validating priority of critical incidents by assessing business impact
Cooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Brazil and China by realizing Follow The Sun model)

Wymagania

Very good English and German (written and spoken)
ITSM knowledge (ITIL / COBIT certification would be an advantage)
Excellent oral and written communication skills
Analytical and critical thinking
Effective team player and leader who can work independently when necessary, ability to handle and perform in stressful situations
Business oriented attitude, experience in a global, multicultural environment will be a plus

Oferujemy

Interesting work at company with innovative solutions and modern technologies
Opportunity for professional development in an international environment
Steady employment in a stable international company
A wide range of non-pay benefits including: medical care, sport and cultural offer, lunch pass card