Staże Customer Care Trainee Łódź, łódzkie

Staże Customer Care Trainee Łódź, łódzkie

PHILIPS profil

Philips to globalna firma skoncentrowana na poprawie życia ludzkiego poprzez wprowadzanie innowacyjnych rozwiązań w zakresie technologii medycznych i zdrowego stylu życia. Dzięki zaawansowanym technologiom oraz wieloletniemu doświadczeniu klinicznemu i konsumenckiemu, Philips oferuje zintegrowane rozwiązania umożliwiające osiąganie lepszych wyników w medycynie. Jesteśmy dumni, że każdego dnia możemy wspierać pacjentów w profilaktyce, szybszej i trafniejszej diagnozie, mniej inwazyjnym leczeniu, a także w poprawie jakości życia.

Firma: PHILIPS | Customer Care Trainee

Miejsce: Łódź, łódzkie

Opis stanowiska

Respiromix, a Philips Group company that is a leader in the sales of sleep & respiratory care medical devices, is looking for candidates for the position of Customer Care Trainee. 

We are looking for a last year student/ graduate, who is willing to have an impact on the quality of others' lives and is looking forward to developing his/her professional career within the Customer Care area. The existing procedures give direction on critical points and indicate a processing sequence, however, the information on assignments is not always complete and leaves some scope for own interpretation. The chosen candidate will make his/ her own choice of approach and chooses from known solutions and based upon his/ her own professional knowledge, how to best carry out the assignment.

You are responsible for 

  • Providing the best customer service by answering incoming and outgoing phone calls; conducting customer interviews; verifying of the information, answering questions and providing information on Philips products
  • Accepting complaints and comments from customers and solving current problems
  • Creating reports and cooperating with the quality department and helpline coordinator
  • Performing a sale offer and submitting qualifications to use transaction specifications in the organization
  • Supporting the logistics department

Wymagania

To succeed in this role, you should have the following skills and experience

  • Last year student or recent graduate
  • Great communication skills and customer-oriented attitude
  • Good knowledge of Microsoft Office
  • Fluent Polish is a must, good command of English will be a great plus 
  • Availability to work full time (40 hours/ week) on shifts (8am-4pm or 2pm-10pm)

Oferujemy

In return, we offer you

  • 12-month work contract with the possibility to extend
  • An amazing opportunity to learn and grow professionally in the international environment
  • Training and development opportunities  
  • Yearly bonus based on performance achieved  
  • Private medical care with an option to extend it to family members
  • Multisport card

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