Would you like to  join Customer Data Services team and increase your knowledge within the banking sector and collaborate with different stakeholders across Nordic countries and Poland in dynamically changing environment? We are now looking for a Junior/Process Officer within Customer Data Services to deliver great quality services and products to Nordea's customers in Finland.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Customer Data Services FI 2 team. We add value by performing operational procedures to provide various banking products to our customers. As Junior/Process Officer within Customer Data Services you’ll play a valuable role in delivering banking services according to standards and in being courageously innovative to exceed customers’ expectations.

What you’ll be doing:

• Updating, supervising and approving data in banking systems and applications in accordance with the procedures and regulations
• Working with internal applications and procedures to meet customers ever-changing needs, as well as working with methodologies that help improve our way of working, to be more effective and productive in our tasks
• Collaborating across borders with stakeholders in Nordic countries
• Developing yourself by learning different tasks connected with the daily banking services
• Identifying and proposing improvements within own area of responsibility to improve process efficiency and reduce risk and cost
• Proactively gaining process knowledge to provide required service level

You’ll join a Team of energetic, experienced people working towards common goals, who are not only focused to deliver process according to agreed procedures but as well create very open and friendly work environment. The role is based in Łódź.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

• Have an ability to work as a team player 
• Have a flexible approach towards changes 
• Have an ability to proactively solve problems
• Have an ambition and possess a strong drive to continuously developing yourself

Your experience and background: 

• English on communicative level (at least B1)
• Good knowledge of MS Office tools
• Very good communication skills and willingness to learn new tasks
• Banking knowledge or experience in a bank back office will be an asset

If this sounds like you, get in touch!

Submit your application no later than 27/09/2021. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.