Praca (Junior) Process Officer with Norwegian language in Customer Data Services Team Łódź, łódzkie

Praca (Junior) Process Officer with Norwegian language in Customer Data Services Team Łódź, łódzkie

Nordea Bank Abp Oddział w Polsce  profil

We are looking for a Service Desk Specialist to work together with Nordic Units in order to align local procedures to the Nordic standards and solve tasks that require independent judgment and own decisions on how they should be solved. You will be responsible for supporting end users in case of IT failures or standard requests according to defined processes. This is an opportunity for you to act as first level support to all end users (single point of contact).


Firma: Nordea Bank Abp Oddział w Polsce | (Junior) Process Officer with Norwegian language in Customer Data Services Team

Miejsce: Łódź, łódzkie

Opis stanowiska

Would you like to increase your knowledge within the Banking sector and collaborate with different stakeholders across Nordic countries and Poland in a dynamically changing environment?

We are now looking for a (Junior) Process Officer with Norwegian language in Customer Data Services Team in Customer and Account Services unit.

At Nordea in Customer and Account Services unit, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger. 

About this opportunity

Welcome to the Customer and Account Services unit, Customer Data Services Team. We add value by performing operational procedures connected with various banking products offered to our customer.

As (Junior) Process Officer in Customer Data Services Team, you’ll play a valuable role in delivering banking services according to standards and in being coureagously innovative to exceed customers’s expectations.

What you’ll be doing:

  • Updating, supervising and approving data in banking systems and applications in accordance with the procedures and regulations
  • Working with internal applications and procedures to meet customers ever-changing needs, as well as working with methodologies that help improve our way of working, to be more effective and productive in our tasks
  • Collaborating across borders with colleagues in Scandinavian countries
  • Developing yourself by learning different tasks connected with the daily banking services
  • Helping continuously improve process routines with new ideas and inputs

You’ll join a group of passionate colleagues who are not only focused to deliver process according to agreed procedures but as well create very open and friendly work environement. We got used to that every day can bring new changes and challenges, but one thing remains the same – our customers are in the center of everything we do. Everyday we strive to perform better and better. Thanks to cooperation, implemented improvements and personal development we are able to do so. 

The role is based in Łódź.


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Very good communication skills and willingness to learn new tasks in a changing international environment  
  • Ability to work as a team player  
  • Flexible approach towards changes  
  • Contribution to your own and your team development through ownership and improvement mindset

Your experience and background:  

  • At least intermediate English level, both spoken and written 
  • Practical knowledge of MS Office tools  
  • Banking knowledge or experience in a bank back office will be an asset
  • Analytical mind

If this sounds like you, get in touch!

Informacje dodatkowe

Submit your application no later than 08/09/2021. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

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