We are looking for a Service Desk Specialist to work together with Nordic Units in order to align local procedures to the Nordic standards and solve tasks that require independent judgment and own decisions on how they should be solved. You will be responsible for supporting end users in case of IT failures or standard requests according to defined processes. This is an opportunity for you to act as first level support to all end users (single point of contact).
Miejsce: Gdańsk, pomorskie
Nr ref. 16365
Job ID: 16365
It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.
Working with us, you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 10 million customers around the world improve their lives and reach their goals. To do that, we are embedding compliance across the organization to ensure people can trust Nordea.
Interested in coming on the journey with us?
We are expanding our existing organisation in Nordics and Estonia with new additional teams in our Gdansk office in Poland and for those units we are now looking for several AML & Sanctions processing specialists, as well as Senior AML & Sanctions processing specialists and also Chief AML & Sanctions Processing Specialists.
As an AML & Sanctions Processing Specialists, you will work as part of one of the dedicated Customer Due Diligence Analytics teams concentrating on Nordea Large Corporates & Institutions (LC&I). The teams are responsible for all elements of the Know Your Customer (KYC) for LC&I and is part of the wider Anti-Money Laundering/Counter Terrorist Financing (AML/CTF) value chain.
To enable Nordea´s LC&I Business Unit to be able to assess the customer risk, your tasks would include gathering the primary customer information from our customers, assess Politically Exposed Persons (PEP), assess Sanctions related risks, perform complex analyses of transactions and focus on performing both Onboarding of new customers, Ongoing Due Diligence and in particular Ongoing Enhanced Due Diligence on our portfolio of customers securing high quality in customer due diligence processes.
All the above tasks have the purpose of evaluating customer cases and related AML/CTF risks and thereby assisting the customer responsible units, Corporates & Institutions (C&I) to understand and manage financial crime related risk.
What we are offering is a challenging position in an international field of Financial Anti-Crime. You will have a great opportunity not only to develop your professional skills, but also advance in your career.
We have a flexible working environment where we offer employees to work up to 2 days a week from remote/home and minimum 3 days in the Gdansk Office to ensure collaboration, continious knowledge sharing and to facilitate a steep learning curve for new colleagues. Initially (3-6 months from start date) it should however be expected to be more in the office to ensure a fast and efficient onboarding.
What you’ll be doing:
We offer you an inspiring and international working environment with dedicated, driven and professional colleagues. The role is based in Gdansk Office.
Who you are
Collaboration. Ownership. Passion. Courage. The four key values that guide us in living our purpose and that we expect all our colleagues be committed to.
To build a successful career with us, you’ll work well with our growing team in Gdansk, but also with colleagues from both Nordic, Estonian and Global branches. You always act with the customers’ needs in mind. You love learning and trying new things and you are excited about bringing your ideas to the table. You are honest and dependable, willing to speak up even when it is difficult. You are committed to empowering others while feeling passionate about doing a great job.
To qualify for this position, you should preferably have an educational background within Banking, Law, Finance, Economics, Science, IT or similar. Experience working within Banking and Corporates area is not a requirement but a preference. Prior experience in AML/CTF, KYC, Transactions Monitoring and/or Sanctions and knowledge of Corporate customers customers is a also considered and asset.
What we offer you:
If this sounds like you, get in touch!
Submit your application no later than 08/01/2023.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please include permit for processing personal data in CV as following:
In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.
The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.
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