Praca Service Application Manager, Robotics Kraków, małopolskie

Praca Service Application Manager, Robotics Kraków, małopolskie

ABB Sp z o.o. profil

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics andmotion, industrial automation and power grids, serving customers in utilities, industry and transport infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees.

Firma: ABB Sp z o.o. | Service Application Manager, Robotics

Miejsce: Kraków, małopolskie

Nr ref. GP89658576_E1

Opis stanowiska

In this role you will be responsible to lead and manage distinct Robotics Service applications according to RA functions strategy from a global IS perspective, requirements of business lines and relevant Group regulations. You will also improve and harmonize business operations through effective management of business applications in close collaboration with internal customers, team members and external partners.

You will lead and manage a multinational, cross-functional team of internal and external resources to make sure the application processes and applications are integrated in the overall ABB and RARO business & IS architecture.

Your responsibilities

  • Govern the applications in scope to provide transparency, facilitate prioritization and drive decisions with senior stakeholders. Own the applications roadmap, ensure its updated and reflecting business strategy and increase usage
  • Collaborate with Business stakeholders to identify the business requirements and the expected outcome including business case. Ensure that the application services being provided to customers are aligned to the customers’ need for them. Manage the quality of application services in scope by negotiating, monitoring, and maintaining SLAs, OLAs
  • Collaborate with GBS IS IT teams and suppliers to ensure the fulfilment of Service Level- and Operational Level Agreements. Assess, with the business, the expected qualification and assurance of data. Work in iterative processes with the Business to ensure data and information consistency.
  • Effectively govern the application through reference team, steering committee and work in cooperation with business process owners and IS subject matter experts. Responsible for the budget and cost charge out to respective businesses
  • Responsible for people leadership and development. Responsible for IS solutions: Drive standardization and harmonization of applications and systems, deliver high quality IT services, and contribute to business value generation through reliable and innovative application services. Manage relationships with vendors (business specific and corporate) and service providers including external, internal IS GBS and Corporate IS to ensure effective cost-to-serve. Implement and manage Applications Services lifecycle management status reporting, metrics and benchmarks. Oversee support activities in conjunction with infrastructure and operations to ensure the Applications Services perform well in production.
  • Responsible for IS Delivery: Responsible for the day-to-day management of the Applications Services organization (including staffing, budgeting and other relevant management functions) and is required to hold the delivery teams and external and internal providers accountable for optimizing the cost, risk and value of the services throughout their life cycle. Oversee the Applications Services organization's successful delivery of the business outcomes in partnership with business colleagues.
  • Responsible for Processes: Define and enhance methodologies and practices for the Applications Services lifecycle management in line with best practice and practical experience of continuous improvement. Contribute to the definition of the global processes in collaboration with other businesses.
  • Responsible for IS Standards, Security & Compliance: Ensure that Applications Services processes (including those of external service providers) are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
  • Contributes to IS Strategy: Work with Head of Business IS and other IS leaders to develop overall IT strategy including an Application Roadmap in the context of the business strategy and in alignment with overall ABB IS Strategy.


  • Master’s degree with 5+ years IT experience in developing, configuring, deploying and maintaining applications within the respective solution delivery area, including 3+ years of global management/leadership experience, ITIL knowledge is a plus.
  • Experience with managing or deploying application services, a strong understanding of functional end-to-end processes is a plus.
  • Proven performance as an application leader in a complex, global organization with internal and external interfaces
  • A leader who has repeatedly implemented processes and tools.
  • Significant experience successfully leading geographically dispersed and diverse teams with ability to promote a team environment.
  • Strong negotiation, facilitation and consensus building skills.

Informacje dodatkowe

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website


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