otouczelnie - Customer Service Specialist (with English)

Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.

Firma: BARRY CALLEBAUT SSC EUROPE | Customer Service Specialist (with English)

Miejsce: Łódź, łódzkie

Opis stanowiska

Establish and maintain positive working relationships with customers, co-packers, and internal departments—acting as the central point of contact within the assigned portfolio
Provide accurate and timely communication through written correspondence, telephone, and electronic exchange to all internal and external customers
Manage and take ownership of all incoming queries from your customers
Build strong knowledge of our product portfolio
Ensure high-quality service by understanding customer activities and fostering solid relationships
Accurately and promptly process a high volume of incoming orders in SAP
Follow orders through the system from order entry to invoicing
Determine the most effective order entry and shipment methods for accuracy and customer satisfaction
Work with Planning and Distribution teams to negotiate product availability, expedite shipments, and manage backorders
Validate customer pricing and ensure necessary contract modifications are flagged
Take responsibility for error resolution and implement preventative actions
Register and follow up on customer complaints regarding services, billing, and product issues—ensuring proper resolution and corrective actions
Utilize data sources to implement the most efficient and cost-effective logistical processes for product delivery
Take full ownership of customer service, always prioritizing customer satisfaction

Wymagania

Bachelor’s degree or equivalent work experience.
Experience in a manufacturing industry or B2B environment (preferred).
SAP experience and Salesforce knowledge (a plus).
Fluent in English (additional European languages such as French, German, or Dutch are a plus).
Exceptional customer focus with the ability to build and maintain relationships.
Strong written, verbal, and interpersonal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
A problem-solving mindset and analytical approach.
Strong numerical and data-processing skills.
Self-motivated, independent thinker, and a team player.
Stress resilience and adaptability to changing business needs.
Planning and organizational skills, with a keen attention to detail.

Oferujemy

Employment on a regular basis in the sweetest company in the world.
Annual bonus based on your work results.
Lunch card to be used for groceries and restaurants.
Private medical care in Lux Med (basic package fully financed by BC).
Fit Profit sports card co-financed by BC.
PPE: we care about your future, and we save money for your retirement.
Cafeteria Program as a part of Social Fund.
Group life insurance.
Hybrid working model: min. 8 days in the office a month.
Free consultation with a lawyer once a quarter.
Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
Daily delivery of fresh fruits and veggies to the office.
You can purchase our sweet products with a special discount.
Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
We like to party as much as we like chocolate! We have integration budgets we can use for team events.
Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.