Praca Application Support Analyst - BOFC / SAP FICO Łódź, łódzkie

Praca Application Support Analyst - BOFC / SAP FICO Łódź, łódzkie


Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for General Ledger Accountant in Poland (PL) for Lodz Shared Service Center (PLSC). Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide. We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 10000 Barry Callebaut employees around the world.

Firma: BARRY CALLEBAUT SSC EUROPE | Application Support Analyst - BOFC / SAP FICO

Miejsce: Łódź, łódzkie

Opis stanowiska


The Application Support Analyst analyses all assignments (“tickets”) in field of expertise and resolves them, working with the pool of developments. Seeks guidance and support from Senior Application Support Analyst, where required.


  • Focus is on “Incidents”, “Service Requests” and “Information Request” tickets from the users, occasionally works on “Requests for Change” which are bundled into quarterly Enhancement packs; 
  • Solves the assigned tickets as independent as possible, seeking support from Senior Application Support Analyst where required;
  • Work with development team to get any development done and with Application Delivery teams for template guidance;
  • Ensure that assignments get resolved/tested and approved according to procedures, including User Acceptance Testing;
  • Monitor interfaces/batches – analyze issues and dispatch to the relevant teams;
  • Work with people from remote locations/regions (internal/external);
  • Continue to grow expertise for the respective business processes and applications.



  • The following competency profile will be the basis to ensure a smooth handling of these positions’ responsibilities:
  • Bachelors degree in (applied) Economics, Commercial Engineering, Information Technology or similar;
  • Up to 5 years experience within application maintenance or application support;
  • Experience with ITIL processes & systems (incident & change management);
  • Experience in working with BOFC and specific proficient in the field of Reporting & Consolidation is a plus;
  • Experience in working with SAP R/3 system (finance module) is a plus;
  • Have a interest and knowledge of Finance processes;
  • Analytical mind, structured and attention to detail makes you an ideal candidate;
  • Excellent communicator and team player with a critical, yet result-oriented and positive attitude;
  • Strong in English.


  • Full time job
  • Interesting work in an international environment in a dynamically developing company;
  • Stable employment in the company with an established position in the market;
  • Trainings to improve qualifications;
  • Benefits package.

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