We are looking for a Service Desk Specialist to work together with Nordic Units in order to align local procedures to the Nordic standards and solve tasks that require independent judgment and own decisions on how they should be solved. You will be responsible for supporting end users in case of IT failures or standard requests according to defined processes. This is an opportunity for you to act as first level support to all end users (single point of contact).
Miejsce: Gdynia, pomorskie; Warszawa, mazowieckie
Your future responsibilities
As Head of Issue Management, you will be responsible for leading the Issue Management unit as well taking a central role in building and developing a solid foundation preparing the unit for handling existing and future challenges.
You’ll join Technology Risk Management (TRM), a unit within group BRIS (Business Risk Implementation and Support) heading the unit Issue Management. TRM orchestrates, implements and coordinates initiatives to align and augment the IT Risk and Compliance activities in a structured way through proactive remediation and issue management.
As our head of Issue Management unit, you’ll have the responsibility for driving our initiatives for the Issue Management domain in Group Technology.
What you’ll be doing:
You have solid leadership experience where you are familiar with close interaction in the interface to executive management, preferably from a similar area. You have superior people management skills, and knowledge of value-based leadership and cross-border experience.
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
In a rapidly changing environment, we expect that you are able to quickly pick up advanced domain knowledge and show strong interpersonal skills.
In addition, we will look for the following qualifications/skills:
If this sounds like you, get in touch!
At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.
Please submit your application no later than 17 July 2019.
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