otouczelnie - Chatbot Expert

Witamy u najbardziej innowacyjnego producenta sprzętu gospodarstwa domowego, witamy w naszym zespole!
BSH Sprzęt Gospodarstwa Domowego Sp. z o.o. jest częścią międzynarodowego koncernu BSH Home Appliances Group. Jako międzynarodowy koncern z rocznym obrotem ponad 13 milionów euro w 2016 roku, zatrudniamy ponad 60.000 pracowników i posiadamy ponad 40 fabryk na całym świecie. Produkty naszych marek spełniają oczekiwania wymagających klientów poprzez nowoczesną technologię, wyjątkowe wzornictwo oraz najwyższy komfort obsługi.

Zadbaj o swój rozwój - dołącz do nas!

Firma: BSH | Chatbot Expert

Miejsce: Warszawa, mazowieckie

Opis stanowiska

Working in a global project team on implementing innovative chatbot and consumer voice solutions on a global scale. Driving the project by sharing information about the benefits from using the tool with local teams
Be responsible for the IT infra-structure including vendor management & leading the development of this solution, lead the rollout of the solution in countries worldwide and provide operational support during and after go-live
Support of running text analysis of the consumer voices collected with both solutions and automatisation of the text analysis
Analyze and evaluate consumer conversations with the chatbot, measure its performance with KPIs to identify optimization potential and improve customer experience
Enable global, regional and country department to use both solutions via trainings, workshops and by providing educational content in our user community

Wymagania

University degree in marketing, business, information technology or similar field
At least 2 years of relevant professional experience in digital transition, digital marketing or social media, agency background welcome
Proven success in managing complex projects, familiar with social media listening tools or bot-solutions (e.g Google`s Dialogflow)
Excellent communication and organizational skills, multicultural and service-oriented mindset
Fluency in written and spoken English, other languages (esp. German) as plus

Oferujemy

Working in a digitally-oriented community targeted to deliver the best user experience to end consumers through working with local Business Representatives (Country Managers responsible for driving online business locally)
Working in a young and motivating team, appreciating good, relaxed atmosphere and mutual support
Additional benefits such as business competence development trainings useful in dealing with daily tasks, project development methods and frameworks, other perks derived from opportunity in working in a company of international area of business activity
A wide range of non-pay benefits including: medical care, sport and cultural offer, lunch pass card, insurance
Remote work on selected days