Scope of the role:

Global Shareholder Services manage and maintain records of individual and corporate Canada investors and supports asset managers. All requests need to be handled timely and accurately, in accordance with Canadian regulations and in cooperation with team members, both locally and in Canada and India offices. Global Shareholder Services act as an after-sales service for Franklin Templeton Investments shareholders.

Working with us, you will be responsible for:

• Process requests submitted by shareholders and investment advisors in accordance with the applicable Canada GSS policies, procedures and governing regulations;
• Ensure all transactions are completed in a timely and accurate manner;
• Meet deadlines under pressure and communicate issues proactively;
• Assist peers in the team, also in Canada or India, with complex work items;
• Professionally interact with team members to understand business needs and goals

We are looking for candidates who (have):

• Good written and verbal communication skills, persistence and tact;
• Good interpersonal skills and the ability to work with a team in a global/international environment;
• Well-developed verbal and written English language skills; additional French is preferable
• Strong attention to details;
• Self-reliance and self-discipline at work;
• The ability to follow instructions and adhere to schedules;
• The ability to prioritize the workload and meet deadlines;
• The availability to work 25-30 hours per week within 1.00pm-10.00pm frame.

We offer:

• Local work with global perspective
• Attractive location in the center of Poznań
• Flexible working hours
• Office gym and optional Multisport card
• Possibility to improve your language skills while working with people from different countries
• Working with a high level of independence and responsibility