Praca Process Officer in Onboarding Services (Files Team) Łódź, łódzkie

Praca Process Officer in Onboarding Services (Files Team) Łódź, łódzkie

Nordea Bank Abp Oddział w Polsce  profil

We are looking for a Service Desk Specialist to work together with Nordic Units in order to align local procedures to the Nordic standards and solve tasks that require independent judgment and own decisions on how they should be solved. You will be responsible for supporting end users in case of IT failures or standard requests according to defined processes. This is an opportunity for you to act as first level support to all end users (single point of contact).


Firma: Nordea Bank Abp Oddział w Polsce | Process Officer in Onboarding Services (Files Team)

Miejsce: Łódź, łódzkie

Nr ref. 11161

Opis stanowiska

Would you like to build your career and develop yourself within a team of skillful and friendly people? We are now looking for a Process Officer to join the Files Team (part of Onboarding Services unit).

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Files Team! We add value by approaching each and every Customer with passion and empathy. As the Process Officer, you’ll play a valuable role in delivering the service for our corporate customers in Nordic countries.

What you’ll be doing:

  • Handling tasks connected with Global Cash Pool services
  • Actively developing yourself
  • Identifying and implementing process improvements 
  • Cooperating with international stakeholders across Nordea

You’ll join an international team of amazing and supportive people. The role is based in Łódź.


Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Have ability to work as a team player 
  • Have flexible approach towards changes 
  • Have ability to solve challenges
  • Are ambitious and a strong drive to continuously develop yourself

Your experience and background: 

  • English on communicative level (at least B1+)
  • Good knowledge of MS Office tools
  • Very good communication skill

If this sounds like you, get in touch!

Forma kontaktu

Next steps

Submit your application no later than 21/07/2022. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (

We reserve the right to reply only to selected applications.

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