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With over 14,000 staff worldwide and more than 325,000 customer interactions each day, Global Business Services (GBS) is at the heart of the UPS customer experience – both internally and externally.

GBS staffs service centers around the globe. Through these support sites GBS assists customers with any delivery, logistical, financial, technical, and internal human resources issues.

In addition, GBS managers all finance and accounting processes for the company, including payment of UPS bills, issuing of invoices, payroll, and expense account payments. GBS is also responsible for each and every purchasing transaction made by UPS, from the fuel that keeps our fleets of package car, airplanes and tractor trailers going, to the contracts we sign with vendors. All transacted while ensuring compliance across every operation and process.

As a trusted partner, GBS streamlines processes and develops new ones, directly impacting how UPS delivers services. We drive value by eliminating redundancies, improving efficiencies, and reducing costs. At their very core, GBS employees are true problem solvers.

As a member of the team, you can feel confident working for a company that sets the standard in reliability. It's all about service. Whether it's fixing the problem, improving a customer’s day or meeting UPS’ customer experience objectives, your drive and dedication serve the UPS customer, each and every day.

What you need

We seek out individuals who are passionate for building strong relationships through exceptional listening, utilizing strong written and verbal communication and problem solving. Candidate must be able to manage multiple tasks simultaneously in a fast paced environment. We expect from candidates very good command of English language, Other European languages will be an asset.

What to expect

With our unique promote-from-within culture, you'll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.

What we offer

  • Stable work conditions (job agreement);
  • Social benefit package: Multisport card, private medical care, life insurance, pension plan;
  • Work in a modern office in excellent localization in the center of Łódź (University Business Park - Wólczańska 178) or Wrocław (Bema Plaza 2)
  • Possibility to use English and other European languages on a daily basis with native speakers;
  • Chance to gain experience in a big, international company;
  • Friendly atmosphere and possibility to be a part of many employee activities (i.e charity, sport, innovation committees etc.). 



UPS Global Business Services Poland sp. z o.o
ul. Gen. Józefa Bema 2 
50-265 Wrocław
University Business Park I
ul. Wólczańska 178
90-530 Łódź
Career possibilities in Łódź:
1. Contract Logistics
2. Accounts Payable
3. Brokerage
4. Field Sales Support
5. International Dangerous Goods
6. First Call Resolution
7. Exception Resolution Notification
8. User Support Group




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