Franklin Templeton’s Digital Assets team, part of the Innovation Research, Strategies & Technologies (FIRST) group, has been active in the digital assets ecosystem since 2018. With over 40 team members, the department drives innovation in digital asset solutions, contributing to Franklin Templeton’s leadership in this space. The team supports strategic growth through client engagement, product development, and cross-functional collaboration.

How you will add value

Core Responsibilities

• You will support sales goals by promoting digital asset products.
• You will respond to client queries and coordinate with the Salesperson.
• You will increase client engagement and adoption of our offerings.
• You will anticipate client needs and address them proactively.
• You will greet customers in person & virtually in a friendly, enthusiastic manner.
• You will provide pre & post meeting/event support including setup, coordination, and follow-up.

Strategic Responsibilities

• You will oversee onboarding and servicing workflows.
• You will streamline processes and support client back offices.
• You will resolve service-related queries efficiently.
• You will collaborate across teams to close issues.
• You will analyze service trends and propose improvements.
• You will lead small sales-related projects.

Team & Collaboration

• You will document client queries and build reference materials.
• You will log client interactions in the CRM system.

What will help you be successful in this role

Experience, Education & Certifications

• 2+ years in a related industry or specialization
• Bachelor’s degree or higher
• Experience in dealing with Hedge Fund clients

Technical Skills

• Familiarity with derivatives
• Proficiency in Microsoft tools and sales enablement platforms
• Knowledge of digital asset trends and players

Soft Skills

• Strong verbal and written communication
• Self-motivated and results-driven
• Committed to excellent client service
• Eager to learn and grow
• Comfortable engaging clients throughout the sales cycle

Learn more about the wide range of benefits we offer at Franklin Templeton in Poland:

https://franklintempletonprod.widen.net/view/pdf/6vnpyohigd/benefits-in-franklin-templeton.pdf

Shift: 10.30am – 7.00pm