otouczelnie - IT Domain Lead

Infosys Poland is a leading provider of outsourcing, consulting and services and one of the biggest employers from the business services sector in Poland. The company is the subsidiary of Infosys Limited –a worldwide provider of integrated business and technology consulting, outsourcing and IT services and a giant in the global outsourcing market. The Polish unit employs over 2,500 highly qualified professionals, providing BPO and ITO services for clients from all over the world in over 30 languages. Infosys Poland is one of the largest foreign investors and a leading employer in the Lodz region.

Firma: INFOSYS | IT Domain Lead

Miejsce: Kraków, małopolskie

Nr ref. 141984BR

Opis stanowiska

As the counterpart to the customer’s Domain Lead, they will lead a team of approximately 25 technical professionals, primarily based offshore, and act as the central point of contact for all domain-related IT services and projects.
Key Responsibilities:

Service Delivery & Operations

Lead and manage end-to-end application maintenance (L2/L3/L4) and development projects.
Ensure high availability, performance, and quality of IT services within the domain.
Maintain tight control over operational metrics, SLAs, and incident/problem/change management processes.

Project Management

Plan, execute, and deliver IT projects on time and within budget.
Coordinate with cross-functional teams to ensure alignment with business goals.
Track progress, manage risks, and ensure timely escalation and resolution of issues.

Client Relationship Management

Serve as the primary interface with the customer’s Domain Lead and other stakeholders.
Build trust and credibility through proactive communication, transparency, and consistent delivery.
Navigate complex stakeholder environments and manage expectations effectively.

Continuous Improvement & Innovation

Identify opportunities for process optimization, automation, and service enhancements.
Drive implementation of improvement initiatives and measure their impact.
Promote a culture of continuous learning and operational excellence.

Team Leadership

Lead, mentor, and develop a high-performing offshore team.
Foster collaboration, accountability, and knowledge sharing.
Ensure team members are aligned with project goals and customer expectations.

Wymagania

Proven experience in IT service delivery, application maintenance, and project management.
Strong understanding of ITIL frameworks and best practices.
Strong understanding of project delivery frameworks including waterfall and agile methodologies.
Demonstrated ability to manage offshore teams and complex stakeholder relationships.
Hands-on approach with a keen eye for detail and operational control.
Excellent communication, negotiation, and interpersonal skills.
Experience working with demanding clients and managing escalations effectively.
Proactive mindset with a track record of driving improvements and delivering results.