As a Remote Service Engineer, you will be the friendly expert who remotely diagnoses and resolves equipment issues, coordinates parts and field support, and manages follow-up appointments and service quotes, helping customers get back to work quickly and confidently. Based mainly in the Poland region, you'll collaborate with cross-functional teams, perform remote software updates, and build strong customer relationships while enjoying the independence to make decisions that ensure reliability and outstanding service.

Your role:

• Monitoring and ensuring HPM software performance at remote locations on customer sites;
• Receiving, registering, and providing technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines;
• Providing solutions by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status;
• Focusing on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatching onsite support;
• Coordinating customers’ requests of application training and cooperates with application specialists in this domain;
• Fulfilling contracts agreements and requirements including periodical software and patches upgrades on remote systems;
• Leading the realization of new projects in cooperation with technical expertise resources from Philips and hospital IT teams;
• Cyber security aspects of network connections;

You're the right fit if:

• You have at least 3 years' experience troubleshooting and resolving complex technical problems in the medical domain.
• Previous Field Service Engineer experience with medical modalities is a strong advantage.
• You hold a master’s degree in IT or Computer Science.
• You deliver excellent customer service and communicate effectively in Polish and English with managers, technical colleagues, and hospital staff.
• You are task-oriented, punctual, self-managing, and able to guide others toward goals without formal authority.
• You are willing to travel to hospitals across Poland and hold a valid category B driving license

• Bonus based on performance achieved  
• Private medical care with the option to extend it to family members  
• Benefit System cards  
• Discount for Philips’ products  
• Wide variety of training & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together
We believe that we are better together than apart.

For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.