Position Purpose:

The position exists to act as the Subject Matter Expert (SME) for Learning & Development processes, within the People & Culture Technology landscape, primarily based on SAP SuccessFactors Learning and related capabilities.

The role ensures end-to-end ownership, configuration, and continuous optimization of Learning solutions globally, with a strong focus on delivering scalable, user-centric, and aligned learning experiences supporting workforce development and business priorities.

The role operates within a product-oriented (fusion) delivery model, collaborating with Business, Product Owners, and BTS teams to drive continuous, value-driven delivery, measurable impact, and long-term product evolution.

Position:

Learning Solution Ownership

• Act as global SME for SAP SuccessFactors Learning
• Own functional design, configuration, and continuous optimization
• Drive standardization and scalability of global learning processes
• Ensure alignment with P&C strategy

Enhancements & Project Delivery

• Lead functional design and implementation of learning-related enhancements and projects
• Translate business requirements into configuration and technical specifications
• Operate within product-based (fusion) teams, ensuring continuous delivery
• Support global rollouts and change management

Operations & Release Management

• Own complex incidents and major change requests within learning scope
• Support and manage quarterly SuccessFactors releases
• Perform regression testing and ensure solution stability
• Maintain system integrity, data consistency and audit compliance
• Collaboration with L1 (GSD) and L2 (AMS) support lines

Governance, Vendor & Documentation Management

• Manage vendor relationships within scope of responsibility
• Ensure documentation is maintained (configuration, process flows, test scripts)
• Ensure compliance with IT Security, Data Protection and J-SOX requirements
• Contribute to knowledge base and continuous improvement of BTS delivery model

Requirements:

• University degree or equivalent
• Fluent in English
• 4–6 years of experience working with SAP SuccessFactors, with a strong focus on: Learning Management System (LMS) module and Learning & Development processes (learning lifecycle, curricula, certifications, compliance training)
• Proven hands-on configuration experience in SAP SuccessFactors Learning
• Exposure to or experience with AI-enabled learning solutions, analytics, or personalization capabilities is considered an advantage
• Experience in global project implementation, enhancements, and release management
• Experience working in product-based / agile (fusion) environments
• Experience managing stakeholders and vendors in global settings
• Experience supporting system lifecycle and releases
• Hands-on experience in SAP SuccessFactors Learning configuration and solution design
• Ability to translate business requirements into scalable system solutions
• Understanding of AI-enabled learning capabilities (recommendations, personalization, skills-based learning)
• Knowledge of integrations with Employee Central and external learning/content systems
• Strong project delivery and product lifecycle management capabilities
• Knowledge of IT service management (Incident, Change, Release)
• Awareness of data privacy, audit and compliance requirements

What to expect:     

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.  

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.