It is our mission in Information Technology (IS) to harness the power of information technology to deliver valuable, reliable and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.

As our IS Department Manager for Change Control your role will be to take responsibility for Change Control process and to ensure End 2 End Process Management, operations, governance, development, and improvements through process lifecycle. You will be also leading a Change Control team and provide guidance, motivation and development direction.

This position reports to

Global IS Department Manager

Your responsibilities

• Develops the management practices as well as the processes for Change Management.
• Defines, establishes, communicates and continuously reviews the policies and process for Change Management. Is responsible for process execution and maintenance.
• Maintains continuous governance over Change Requests owned and processed across all IS internal and external suppliers, including KPI measurement.
• Ensures compliance to internal and regulatory standards.
• Works closely with the Process Owner (Global IS Department Manager for Process Integration and Standards) to take provided internal control regulations and guidance into the process.
• Drives process related governance meetings, including the preparation of the meeting agenda, organization of presentations as well as follow-ups and task tracking.
• Supports Service Improvement meetings with Supplier and ServiceNow Change Control module improvements.
• Manages escalated cases to meet business requirements
• Is accountable for management of the Change Control team in all relevant regards.

• Around 7 years of process management experience in large enterprise organizations with consulting experience towards senior management or equivalent management tier levels
• Previous experience as a line manager is essential
• Comprehensive understanding of ITIL and SIAM concepts. ITIL certification required
• Experience in the design and optimization of processes and ability to transfer business requirements into processes (Business Process Management/ Business Architecture)
• Broad Knowledge of service management tools and platforms and ability to understand customer needs and transfer them into requirements
• Strong communication skills and proven ability to navigate a complex and matrix organization, using your influence skills to achieve objectives

• Enjoy a stable employment in a company with a long history in innovation and technology.
• Collaborate with experienced experts in an international environment.
• Seize individual development and training opportunities, from job specific to soft skills.
• Private medical care (including offers for family members) and life insurance.
• Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.
• Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.

Work model: hybrid #LI-hybrid