Praca Business Analyst Customer Facing and Service, Robotics Kraków, małopolskie

Praca Business Analyst Customer Facing and Service, Robotics Kraków, małopolskie

ABB Sp z o.o. profil

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics andmotion, industrial automation and power grids, serving customers in utilities, industry and transport infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees.

Firma: ABB Sp z o.o. | Business Analyst Customer Facing and Service, Robotics

Miejsce: Kraków, małopolskie

Nr ref. GP89658460_E1

Opis stanowiska

In this role you will be responsible for bridging the gap between business needs and IS solutions by gathering and analyze business requirements, assessing existing systems, and proposing improvements or new solutions. The Business Analyst collaborates with stakeholders and IT stakeholders, to guide the development or enhancements of the IT systems. The Business Analyst is also responsible for assisting testing, training and implementation processes, ensuring that IT solutions align with business objectives and contribute to the overall organizational efficiency.

Your responsibilities

  • Creating a shared understanding between stakeholders and suppliers of applications.
  • Performing business analyses to support decisions for new or changed solution/services in scope by collecting and translating business requirements into technical specifications.
  • Creating functional and non-functional specification, backlog etc.
  • Analyze and document business process, propose solutions, defining impact on existing landscape of systems, preparing adjust of data model and data flow.
  • Creating user stories, definition of done and defining acceptance criteria.


  • 2+ years of practical experience as business/system / functional/ data analyst in requirements analysis, analytical background, analytical thinking and problem-solving.
  • Fluency in English.
  • Experience to translate business requirements into technical IS capabilities and solutions, ability to influence others and move toward a common vision or goal.
  • Knowledge of Business Analysis Principles and best practices, methodologies and tools as well as Identity Access Management.
  • Communication skills, active listening and critical thinking, ability to run several processes simultaneously. Knowledge of process mapping and tools supported this area e.g. Visio.
  • Experience with working in Agile way, using Azure DevOps for backlog handling.
  • Experience with systems such as Salesforce CRM, Adobe Magento, Tacton, CPQ suites; Service solutions
  • Ability to create, develop and evaluate practical solutions from complex topics with multiple stakeholder interests.

Informacje dodatkowe

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website


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