• Defining and ensuring a comprehensive and coherent view across Business, Information, Systems and Technology
• Going beyond designing IT systems to deliver business change while securing sustainability
• Provide top level business and technology architecture consultancy services to our clients
• Provide input to the design of ServiceNow based ITSM solutions as a recognized Architect or Design Authority
• Provide input to bids and assist in presenting proposals to potential clients
• Lead or support creation of innovative digital offers as complete enterprise solutions
• Support implementation programs for complex enterprise scale solutions
• Provide input to and/or create specialist points of view for the market and where appropriate present at industry events
• Work with: Customer Managers, Architects, Subject Matter Experts, Solution Designers and senior level representatives on client side

• Experience in ServiceNow implementations, acting as an Architect
• Experience in designing architecture for core ITSM and at least 2 additional ServiceNow modules/features (e.g. Service Catalog, ITOM, HR, SAM, ITBM, Orchestration)
• Excellent at communicating technical problems and solutions to both technical and non-technical audiences
• Able to present business cases, strategies, solutions, make recommendations, gather team consensus to solve problems and prepare prototypes for proposed solutions
• Able to define technical solutions aligned with client’s business problems at an architectural and design level of detail
• Able to effectively undertake challenges and have experience in leading a project and teams in a complex environment
• Readiness for business travel

Nice to have:

• Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON
• Understanding of Micro-services architecture and enterprise integration concepts
• Experience with other ITSM software (BMC Remedy ITSM, HP, Landesk, etc.), experience with ITSM tool migration and upgrade projects
• Experience with common Automation and Orchestration Technologies in ServiceNow
• ServiceNow Certifications nice to have: Certified ServiceNow System Administrator and CIS in at least one module. Alternatively, candidate should be capable of passing the certification exams during trial period (Capgemini may offer relevant internal trainings)

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.