As a Services & Solutions Delivery Specialist within the planning process you are responsible for creating plans for long-term maintenance (preventive)/ short  term fixes for installed medical products for Polish market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Balancing conflicting demands in the area of business obligations
• Receiving, monitoring, developing and dispatching Service Work Orders including parts and assigning proper Field Service Engineers
• Communicating and confirming with the customer the maintenance plans based on contracts and maintenance requirements
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

As a Services & Solutions Delivery Specialist you are responsible for taking care of Service Work Orders on Polish market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Receiving, monitoring, developing and dispatching Service Work Orders and assigning proper Field Service Engineers
• Communicating and confirming with the customer the FCO visits for equipments listed in User Affected List
• ordering parts for FCO visits (fco kits)
• Balancing conflicting demands in the area of business obligations
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Minimum required Education:

• High School Diploma, Vocational Education.

Minimum required Experience:

• Minimum 2 years of experience in Service Parts Administration, Service Processes, Customer Service, Supply Chain or equivalent.

You're the right fit if:

• Bachelor’s degree
• Native Polish
• Fluent English
• Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
• Good organizational skills and aptitude for details

Our benefits: 

• Annual bonus based on performance achieved   
• Private medical care with the option to extend it to family members   
• Benefit System cards   
• Discount for Philips’ products   
• Wide variety of trainings & learning opportunities 
• Promotion of a healthy lifestyle in the office 
• Employee Assistance Program 

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.