Your role

As a Junior Problem Resolution Specialist, you will be responsible for handling operational issues and supporting the resolution of process-related queries in line with established procedures and SLA targets. You will analyze incoming cases, identify root causes, coordinate resolutions, and contribute to continuous process improvements while ensuring high-quality service delivery for our clients.

Your tasks

• Investigate and resolve process- and transaction-related issues.
• Analyze incoming requests and identify root causes of problems.
• Ensure timely completion of activities in accordance with SLA targets.
• Follow established procedures and operational guidelines.
• Cooperate with internal stakeholders to resolve complex cases.
• Escalate issues where necessary and monitor their resolution.
• Support process improvement initiatives and knowledge sharing.
• Maintain accurate documentation and reporting.

Your profile

• Fluent Dutch (min. B2/C1) and good English skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and ability to prioritize tasks.
• Client-focused mindset and effective communication skills.
• Ability to work in a fast-paced environment.
• Collaborative approach and willingness to support team members.
• Good organizational and time management skills.
• Experience in customer service, operations, or process support will be an advantage.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Award-Winning Stability & Culture: Become part of an organization celebrated as 'Top Employer Poland 2024' - in the audit our stable and supportive work environment scored 100%!