otouczelnie - Identity and Access Management Support Specialist

Witamy u najbardziej innowacyjnego producenta sprzętu gospodarstwa domowego, witamy w naszym zespole!
BSH Sprzęt Gospodarstwa Domowego Sp. z o.o. jest częścią międzynarodowego koncernu BSH Home Appliances Group. Jako międzynarodowy koncern z rocznym obrotem ponad 13 milionów euro w 2016 roku, zatrudniamy ponad 60.000 pracowników i posiadamy ponad 40 fabryk na całym świecie. Produkty naszych marek spełniają oczekiwania wymagających klientów poprzez nowoczesną technologię, wyjątkowe wzornictwo oraz najwyższy komfort obsługi.

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Firma: BSH | Identity and Access Management Support Specialist

Miejsce: Łódź, łódzkie

Opis stanowiska

Carry out 3rd-level support for all IAM topics of the Robert Bosch GmbH
Clear incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations
Analyze incidents, identify error causes, transfer to the Robert Bosch-internal Problem Management
Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia, ...)
Support specifying, testing, documenting and reporting new support functionalities
Identify new support cases, develop solution approaches for them, align with product responsible

Wymagania

Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how
Profound know-how in area of Identity Management and Identity Master Data Management
Very good English skills (written and spoken) – additionally good German skills and further language skills an advantage
Basic knowledge in SAP application modules, databases and technical interfaces
Knowledge in creating reports and documentations

Oferujemy

Interesting work at company with innovative solutions and modern technologies
Opportunity for professional development in an international environment
Steady employment in a stable international company
A wide range of non-pay benefits including: medical care, sport and cultural offer, lunch pass card