We are looking for a highly skilled Product Owner and Service Manager to join our GBS Global Performance Team. The successful candidate will be responsible for coordinating requirements definition prior to development cycle, driving quality and adherence to the specification, to be a transformation agent on all stages: diagnosis of the opportunity; design of new ways of working; planning and project management; realization support.

You will play a role of the solution owner for MyRequest in GBS landscape (MyRequest, Query Tool, etc,) to ensure those are integral and sustainable within the lifecycle and ensure transition of those to modern technologies when required, with taking over the ownership for replacements, if applicable.

Main areas of responsibility:

• Responsible for business side of maintenance and development of MyRequest tool  in order to enable full accessibility and business continuity.
• Participates in the requirements definition prior to development cycle, influencing it to drive quality and adherence to the specification. Contributes to make clear, concise and comprehensive technical documentation.
• Responsible for transformation  on all stages: diagnosis of the opportunity; design of new ways of working; planning and project management; realization support.
• Accountable for preparation of decommission of the tool and providing guidance to other stakeholders in order to ensure smooth transition from MyRequest to other business applications.
• Works with businesses and IT to proactively identify, prioritize, facilitate and lead MyRequest tool improvement initiatives.
• Acts as a coordination point for the Global Process Owners and other functional owners for aspects of Service Management.
• Signs off requirements and assign priorities.
• Tests and sign off the delivered solution.

You as a professional:

• At least 7 years of experience in GBS organization in area of Business tool management.
• Experience in driving development and maintenance of the tools based on VBA  to maximize its efficiency and customer satisfaction.
• Experience in process analysis and mapping, workflow construction, tools frontend and backend management.
• Extensive understanding of processes in transactional areas in Finance and Accounting (preferably with a deep expertise in business analyst with VBA knowledge).
• Excellent communication and interpersonal skills
• Understanding of VBA coding and dependencies.
• General knowledge and principals understanding of ServiceNow platform.
• Strong analytical and problem solving skills with understanding ITIL Service Management practices.
• Fluent English.

Our offer includes:

• Competitive pay and attractive annual bonus.
• Creating new business structures for Global Business Center Complex environment of working with multiple stakeholders
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from office or from home)
• Private medical care (various options to choose) and life insurance.
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign languages classes
• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of 33 different nationalities