otouczelnie - Global Motion Support Manager for Digital for Europe, Motion Services division

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics andmotion, industrial automation and power grids, serving customers in utilities, industry and transport infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. www.abb.com

Firma: ABB Sp z o.o. | Global Motion Support Manager for Digital for Europe, Motion Services division

Miejsce: Łódź, łódzkie

Nr ref. GP92994711_E22

Opis stanowiska

Lead a team of product experts, located in different countries, that supports ABB Motion Smart Solution focusing on helping the customer, improving processes, and collaboration with customers, other support teams also with Product Management and R&D.
Monitor and support all the assets (Motors and Drives) connected to cloud via different interfaces and gateways and also IoT devices (such as Smart Sensors, NETA-21, Cassia Gateway, IoT Panel).
Monitor and support digital products such as Portals (Power Train portal, Mobile Connect, Condition Monitoring for Drives, Smart Sensor portal, Gateway portal, IoT panel portal etc.), customer assets for Drives and Motors and different expert reports for Drives and Motors.
Constantly collaborate and cooperate with Drive and Motor experts inside Global Motion Support team.
Conduct regular technical meetings with factories to get to know people and processes as well as provide feedback on product and process issues.
Be responsible for know-how accumulation by writing FAQ for common issues .
Actively support global motion support center and local ABB to gain skills and know-how, for example by holding presentations during Service Expert Days.

Wymagania

Bachelor's or higher degree in Engineering field
3-5 years’ experience as service specialist
Knowledge of Service offering and ABB health&safety operating procedures
Able to communicate effectively with customers and within ABB, including good English skills
Customer focused attitude
Able to be flexible and work in a team environment
Quick learner, to recognize re-occurring fault patterns, thinking and acting systemically
Technical know-how of ethernet network and LANs would be an advantage
Technical know-how of Motors or/and Drives would be an advantage
Technical know-how of ABB Motion Smart Solution products and offerings would be an advantage