As a Services & Solutions Delivery Specialist within Contracts process, you are responsible for taking care about service contracts. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Minimum required Education:

• High School Diploma, Vocational Education

Minimum required Experience:

• Minimum 2 years of experience in Contract Management, Contract Renewal and Administration or equivalent.

Your role:

• Creating, renewing & terminating service contracts and extended warranties
• Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information
• Verifying customers entitlements on ad-hoc requests & issuing invoices and credit/debit notes
• Connecting the correct installed based products
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

You're the right fit if:

• You have some corporate experience (ideally in Customer Service)
• You know English on min. C1 level
• Knowledge of a Scandinavian language would be considered an asset, but is not a requirement for this position
• You have analytical & problem-solving mindset with the ability to identify improvement opportunities
• You have the professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers and keep a high standard of communication
• You have comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage

• Annual bonus based on performance achieved  
• Private medical care with the option to extend it to family members  
• Benefit System cards  
• Discount for Philips’ products  
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program
• Hybrid model of working