Staże Customer Service Desk Officer - Trainee Warszawa, mazowieckie

Staże Customer Service Desk Officer - Trainee Warszawa, mazowieckie

PHILIPS profil

Philips to globalna firma skoncentrowana na poprawie życia ludzkiego poprzez wprowadzanie innowacyjnych rozwiązań w zakresie technologii medycznych i zdrowego stylu życia. Dzięki zaawansowanym technologiom oraz wieloletniemu doświadczeniu klinicznemu i konsumenckiemu, Philips oferuje zintegrowane rozwiązania umożliwiające osiąganie lepszych wyników w medycynie. Jesteśmy dumni, że każdego dnia możemy wspierać pacjentów w profilaktyce, szybszej i trafniejszej diagnozie, mniej inwazyjnym leczeniu, a także w poprawie jakości życia.

Firma: PHILIPS | Customer Service Desk Officer - Trainee

Miejsce: Warszawa, mazowieckie

Opis stanowiska


In this role, you have the opportunity to:


Manage and execute custome relationships. You will support ordering process, from order receipt until point of delivery to the customer.


You are responsible for:


  • Creating customer sales orders in the SAP system
  • Checking on delivery conditions and completeness of all orders
  • Initiate commercial invoicing confirming the accuracy of the information on the invoices to limit later queries (quantity, price, discounts)
  • Handle complaint / return registration
  • Support Manage the complaints process
  • Organize and co-ordinate return deliveries
  • Process necessary documentation (credit notes) for returns received
  • Ensure the accuracy of such credit notes



To succeed in this role, you should have the following skills and experience:


  • Natural predisposition for Customers Service, like high interpersonal skills, capability of understanding customers’ needs, emotional balance and mature personality, excellent communication skills
  • Good knowledge of English language
  • Some experience with SAP will be an asset
  • Good knowledge of MS Office (especially Excel)
  • Great organization skills



In return, we offer you:


•    12-month contract with possibility to extend 

•    Training and development opportunities 

•    Yearly bonus based on performance achieved 

•    Possibility to participate in a group life insurance 

•    Private medical care with an option to extend it to family members 

•    Multisport card, which enables to use a wide range of sports and recreation facilities throughout Poland 

•    Possibility to purchase Philips products with discount 

Informacje dodatkowe


Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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